We would like to share that both the safety of our guests and their belongings are of the utmost importance for our hotel, so for this reason, in addition to providing a safe in all our rooms, free of charge, we currently have different enhanced security protocols to guarantee this and keep this type of occurrence to a minimum. We understand your frustration at losing an item of such value, however we regret that with little evidence, you conclude that a member of our staff was responsible for the loss. More Show lessĭear Patrick M, Thank you for sharing your comments about the situation that you kindly reported to us and as you say, our security team investigated. Overall, I would highly recommend this for those willing to pay extra for an extra awesome experience. Another thing of note, thank goodness they have a “quiet pool“ on one side (that we enjoyed it every day.) as the main pool has obnoxious DJ music blasting from 11 till 5 PM but that could be also be because we were there during spring break. Too weird! Lol) Full disclosure this is not a great place if you are a “beach person” as the beach was small, windy, and although they did their best, covered in sargasm. So my wife and I just got back from a week at Unico and all I can say is…….what’s not to love!? Our room was outstanding.,the food was as good as you’re getting in any good restaurant, and the service was over the top As VIP we had a personal concierge Laura Laura did a perfect job of balancing being there to help us out if we needed something but not ever making us feel uncomfortable (we once had a “butler“ at Secrets, and it drove us nuts, having some guy in a three-piece suit hovering around us while we are in bathing suits on the beach.
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